None

Financial penalty

Reprimand, no fine

30 November 2023

Date on the register

UK GDPR

Law relied on

UK GDPR Article 5(1)(d), UK GDPR Article 5(2)

Finance, insurance and credit

Sector

19 actions on the register

In one line

The ICO issued Bank of Ireland with a reprimand on 30 November 2023 under the UK General Data Protection Regulation. No financial penalty attaches to it.

01The record

Organisation named: Bank of Ireland
Action: Reprimand
Date published: 30 November 2023
Register year: 2023
Law relied on: UK GDPR
Provisions cited: UK GDPR Article 5(1)(d), UK GDPR Article 5(2), UK GDPR Article 58(2)(b)
Penalty: None (not a financial penalty)
Sector on the register: Finance, insurance and credit
ICO register reference: 17326
Register status: Published on the ICO enforcement register, 4 September 2026
Notice documents: 1 PDF published by the ICO
Sector share of register: 19 of 216 actions (9%)
Actions published that year: 80
Actions under this law: 95
Position on the register: 109th of 216, oldest first
Published the same day: This entry alone

02What happened, and where it sits

Bank of Ireland received an ICO reprimand on 30 November 2023. The Commissioner acted under the UK General Data Protection Regulation, citing UK GDPR Article 5(1)(d), UK GDPR Article 5(2) and UK GDPR Article 58(2)(b). A formal criticism on the public record. A reprimand carries no fine and no order, but it is published and the ICO expects the shortcomings named in it to be fixed.

No sum is attached to this action. Reprimands are corrective, not financial, which is why Bank of Ireland appears on the register without a figure beside it.

Bank of Ireland is filed under Finance, insurance and credit, which accounts for 19 of the 216 actions on the register (9%). In 2023 the ICO published 80 enforcement actions in total, 37 of them reprimands. 95 actions on the register name UK GDPR.

Counted from the oldest entry forward, this is the 109th of 216 actions on the register and the 8th of 19 in Finance, insurance and credit. The ICO publishes one document for this action, 138 KB in total: "BOI reprimand". It is the authority for everything on this page.

03The ICO's own account

BOI failed to ensure the accuracy of customers’ default loan status which led to inaccurate personal data being held on their account which was subsequently incorrectly recorded on customers’ credit profile.

Quoted from the ICO's published register entry (ico.org.uk), Open Government Licence v3.0.

The law behind this action

UK GDPR

The UK GDPR is the data protection regime the ICO enforces against controllers and processors. Its upper tier is capped at £17.5 million or 4% of total worldwide annual turnover, whichever is higher.

All 95 register actions under UK GDPR

What a reprimand does

A formal criticism on the public record. A reprimand carries no fine and no order, but it is published and the ICO expects the shortcomings named in it to be fixed.

Published notice

PDFBOI reprimand(138 KB)

04Nearest entries on the register

Closest by sector, law and date
Organisation	Date	Action	Law	Penalty	Sector
Optionis Group Limited	10 Oct 2023	Reprimand	UK GDPR	-	Finance, insurance and credit
Charnwood Borough Council	29 Nov 2023	Reprimand	UK GDPR	-	Local government
Finham Park Multi Academy Trust	7 Dec 2023	Reprimand	UK GDPR	-	Education and childcare
GRS (Roadstone) Limited	14 Nov 2023	Reprimand	UK GDPR	-	General business
South Tees Hospitals NHS Trust	20 Dec 2023	Reprimand	UK GDPR	-	Health

All Finance, insurance and credit actions/All 2023 actions/The full register

05Work out an exposure of your own

Article 83 fine calculator

Estimate upper and lower tier exposure from turnover and infringement type, on the same scale the ICO works to.

How a fine is calculated

The Article 83(2) factors, the turnover caps, and how a regulator gets from a contravention to a number.

The ICO profile

How the UK regulator works post-Brexit, the £17.5M and £8.7M UK GDPR caps, and its divergence from the EU regime.

Provenance and independence

Source: ICO enforcement register (ico.org.uk/action-weve-taken/enforcement/), as published on 4 September 2026. Contains public sector information licensed under the Open Government Licence v3.0.

GDPRFine.com is an independent tracker of ICO enforcement. It is not affiliated with, endorsed by or connected to the Information Commissioner's Office, and it uses no ICO branding. Where the ICO's own wording is reproduced it is quoted and attributed; everything else on these pages is our own summary of the published record.

The ICO's register held 222 entries on that date. 6 of them are prosecutions of named individuals, with ages and home towns in the ICO's own summary. This tracker indexes organisations, so those 6 are excluded and every count on these pages is out of 216. They remain on the ICO's own register.

An entry says what the Commissioner did on the date shown. It is not a statement about the organisation today, and the ICO can amend or remove a register entry at any time. Amounts and provisions are as published by the ICO; where the published notice does not state a figure or name a provision, these pages say so rather than filling the gap. This entry was read from the register page at https://ico.org.uk/action-weve-taken/enforcement/2023/11/bank-of-ireland/.